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VA Southeast Network (VISN7)

 

About Us

The VA Southeast Network, Veterans Integrated Service Network (VISN) 7, provides world-class health care to Veterans in Alabama, Georgia and South Carolina, across eight medical centers and 50 Community Based Outpatient Clinics.

Headquartered in Duluth, Georgia, VISN 7 provides oversight of eight Joint Commission-accredited VA medical centers located in Atlanta, Augusta, Dublin, Birmingham, Central Alabama, Tuscaloosa, Charleston and Columbia.

Coming Soon to VISN 7: “The Right Care, Right Now.” Through VA Health Connect

 The U.S. Department of Veterans Affairs is modernizing Clinical Contact Centers (CCC),  currently known as call centers, to provide Veterans with additional choices for meeting clinical, pharmacy, scheduling, and administrative needs.  The VA Southeast Network (VISN 7) CCC will provide 24/7 access to seamless virtual care and support through a single, toll-free number. It will serve as a “virtual front door” to VA healthcare, providing Veterans a range of services from the comfort of their home, including dedicated clinical triage, urgent virtual care visits with providers, pharmacy services and support, appointment scheduling, and general inquiries.

The CCC enhances access to care by maximizing first-contact resolution and improving the Veterans’ overall healthcare experience. Centralizing services enables us to standardize processes to reduce disparities across facilities and provide Veterans with a consistent healthcare experience. The CCC will Increase efficiency and effectively reduce Veteran wait time and call abandonment rates.

The VISN 7 team is excited to deploy the modernized CCC throughout Alabama, Georgia, and South Carolina and is committed to keeping you informed as updates are available.